Q&A

- Delivery

How long will it take for my order to be delivered?

SKINMUS makes every effort to offer you products at unbeatable prices, but also by offering you a quality service with home delivery within 7 to 12 business days. However, if you do not receive your order within these deadlines, do not hesitate to contact our after-sales service: contact@skinmus.com.

Where will my order be delivered?

Your order will be delivered directly to your home, without any intermediary. In case of an error on the delivery address, please contact our support as soon as possible before your order is shipped.


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- Refunds

I receive my broken product, what should I do?

If you receive a broken product, please contact us at contact@skinmus.com. We will send you back a functional product.


I would like to cancel my order.

Send us an email and we will refund you if your request is made within 14 days of the order.

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- Product Information

Where do your products come from?

Our products are manufactured abroad with quality and environmentally friendly materials, as the values we transmit to SKINMUS. They are tested and used by dermatologists.